Privacy Policy

Information we may collect

Pistolo Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website is used, which services are accessed and what checks are required. Some information is provided directly by the player, while other information may be collected automatically when the website or services are used.

Account and contact details

When a player registers or uses an account, the site may collect details such as a name, date of birth, residential location, username, password and email address. It may also record information supplied when a player contacts support, reports a technical issue, asks a question, makes a complaint or submits a request about personal data.

Identity and verification information

To help confirm identity, age and eligibility, Pistolo Casino may request verification documents or other supporting information. This can include identity documents, proof of address, information about the source of funds or details needed for account security and anti-fraud checks. Players should only provide information through an appropriate website or support channel and should keep login details confidential.

Payment and transaction records

The site may process records relating to deposits, withdrawals, wagers, account balances, payment methods and other account transactions. Payment providers may process payment information under their own privacy notices. Pistolo Casino may receive or retain transaction details needed to operate the account, investigate disputes, prevent misuse and meet legal or compliance requirements. Full payment card details may not be handled directly by the site where a third-party payment provider processes the transaction.

Device, usage and cookie data

When players use the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and information about how the website is used. The site may also use cookies and similar technologies to support essential functions, remember preferences, improve performance, understand traffic and help protect accounts.

Information from other sources

In some circumstances, information may be received from payment providers, verification services, fraud-prevention providers, technology providers or other parties involved in operating and protecting the services. This information may be used to verify details, investigate unusual activity, maintain account security or comply with applicable obligations.

How we use and share personal information

Personal information is used for appropriate purposes connected with providing, securing and improving the website and its services. The purpose of using particular information depends on the type of information, the service being used and the circumstances in which it was collected.

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other transactions.
• Confirming a player’s identity, age and eligibility to use the services.
• Carrying out anti-fraud, security, risk-management and verification checks.
• Detecting unusual activity, unauthorised access, collusion, abuse or attempts to manipulate the website.
• Providing customer support, responding to questions and resolving complaints or disputes.
• Sending service messages about accounts, transactions, security, changes to the website or important terms.
• Improving website content, functionality, reliability and player experience.
• Understanding general usage trends and preparing internal reports with appropriate safeguards.
• Complying with legal, regulatory, court, tax, accounting and responsible gambling obligations.
• Protecting the rights, property and safety of Pistolo Casino, its players and relevant third parties.

Where marketing communications are sent, they may be based on a player’s preferences and applicable consent requirements. Players can choose not to receive promotional messages by using the unsubscribe option in a message or by contacting support. Essential service communications may still be sent because they are necessary for account administration, security or transactions.

Sharing information

Personal information may be shared where reasonably necessary to provide the services or meet legal and security obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, fraud-prevention services, professional advisers and authorities where disclosure is required or permitted.

Service providers may receive only the information reasonably needed for their role and are expected to handle it for appropriate purposes according to applicable requirements. Information may also be disclosed when necessary to investigate suspected unlawful activity, enforce applicable terms, respond to legal process, prevent harm or protect the website and its users. Pistolo Casino does not intend to sell personal information for unrelated purposes.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files, or similar technologies, stored on a device when a website is visited. Some cookies are necessary for core functions, including login sessions, security and account navigation. Other cookies may help remember preferences, measure website performance, understand visitor behaviour or support relevant communications.

Players can manage, block or delete cookies through their browser settings. Browser controls may allow a player to accept all cookies, reject some cookies or receive a notification when cookies are being used. Blocking or deleting cookies may affect the way some website features work, particularly features that require an active login, security settings or saved preferences.

Security of information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure connections, security testing and restricted access based on job responsibilities.

No website, online account or method of transmission can be guaranteed to be completely secure. Players should use a strong and unique password, avoid sharing login details, log out on shared devices and keep software and browsers updated. Players should contact support promptly if they notice suspicious account activity, an unexpected message or a possible security issue.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. The length of that period depends on the type of record and the applicable requirements. Information retained for these purposes may be subject to access restrictions and will be handled only as needed for the relevant obligation.

Your privacy rights and contacting us

Depending on applicable privacy requirements, players may have rights concerning the personal information held about them. These rights may include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

How to exercise your rights

To request access to your data, correction of inaccurate details, deletion of eligible information or withdrawal of consent to marketing, contact support@pistolo-casino.wtf. Please explain what you are requesting and provide enough information to help locate the relevant account or records. Do not send payment passwords, full security credentials or other unnecessary sensitive information by email.

A request may be subject to identity and security checks so that personal information is not disclosed to the wrong person. You may be asked to provide reasonable information confirming that you are the account holder. Information supplied for this purpose will be used to assess and respond to the request.

A request may be refused, limited or delayed where this is permitted or required by law, including where information must be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes. If information cannot be deleted because a retention requirement applies, access may still be restricted and the information will be retained only as required.

Marketing preferences

Players may control whether they receive promotional communications, subject to applicable requirements. A player may withdraw consent to marketing by using an unsubscribe link where one is provided or by contacting support@pistolo-casino.wtf. Withdrawing marketing consent will not normally affect essential messages relating to account activity, security, transactions or important service updates.

Accuracy and updates

Players should keep account information accurate and notify support if details change. Accurate information helps with account administration, verification, payment processing, security checks and customer support. If a player believes that information held about them is inaccurate, they may request a correction using the contact method set out above.

Changes to this policy

Pistolo Casino may update this Privacy Policy from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version published on the website will apply from its stated effective date. Players should review this page occasionally, particularly before continuing to use the services after a material update.

If a player has a privacy concern, question or complaint, they should first contact support@pistolo-casino.wtf so the matter can be reviewed. This policy is intended as general information and does not remove any privacy rights or protections that apply under Australian law.