Betting Rules

1. General betting conditions

Pistolo Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed for the relevant product. You must be legally permitted to use the service in your location and must meet any minimum age requirement that applies. We may request information to verify your identity, age, location or account details before accepting a wager, processing a transaction or paying an approved withdrawal.

You are responsible for reading the rules that apply to each market, event, game or promotion before placing a bet. Product-specific rules may contain additional information about selections, odds, returns, settlement methods, void conditions, timing and technical requirements. If a product rule conflicts with a general rule, the product-specific rule will generally apply to that product.

• Only one personal account may be permitted for each player unless otherwise approved.
• You must keep your login details secure and must not allow another person to use your account.
• Bets must be placed using funds available in your account or through an approved payment method.
• You must not place bets on behalf of another person or permit another person to place bets using your account.
• You must not use the service for unlawful activity, fraud, money laundering, match manipulation or any other prohibited conduct.
• You are responsible for checking that the stake, selection, odds and potential return are correct before confirming a wager.

Pistolo Casino may refuse, restrict, suspend or cancel a wager or account where required by law, where there is a suspected breach of these rules, where technical or pricing errors occur, or where activity appears irregular, fraudulent or otherwise unacceptable. Any action taken will be handled in accordance with applicable law and the relevant account terms.

2. Placing and accepting bets

A bet is not final until it has been successfully submitted and accepted by the platform. A message, transaction record or bet history entry may be used to show that a wager has been received. An attempted wager that is interrupted, rejected, timed out or not recorded in the account history should not be treated as accepted.

Displayed odds, prices, game information and market availability may change before acceptance. The applicable odds or terms are those shown and accepted at the time the wager is confirmed, subject to correction of obvious errors and any specific product rules. You should retain your bet reference or review your account history if you need to confirm the details of a wager.

Errors and irregular bets

Occasionally, a technical, human or data error may affect a market, price, balance, result or transaction. This can include an incorrectly displayed price, duplicate wager, incorrect event information, delayed update or obvious settlement mistake. Where an error is identified, Pistolo Casino may correct the record, void the affected wager or settle it using the correct information, subject to applicable law.

You must not take advantage of a known error or use automated, manipulative or unfair methods to interfere with the service. If you believe a bet has been recorded incorrectly, contact the available support channel promptly and provide the relevant bet reference, date, market and a clear explanation of the issue.

Bets placed during disruption

A wager affected by a platform outage, communication failure or other disruption may be reviewed before it is accepted or settled. If the system does not record the wager, it may be treated as not placed. You should not repeatedly submit the same bet when the status is unclear. Check your account history before trying again.

3. Settlement, results and returns

Bets are settled using the official result or outcome applicable to the relevant market. The source used for an official result may depend on the product, event or game. Results can be updated or corrected where reliable information changes or where an initial result was published in error. A final settlement is subject to the rules for that market.

For event-based betting, settlement may take account of official declarations, abandoned or postponed events, changes to scheduled times, participant withdrawals, venue changes and other circumstances described in the applicable market rules. If an event does not take place, is materially changed or cannot be settled fairly, affected bets may be cancelled or voided in accordance with the relevant rules.

For casino and other games, the result generated by the authorised game system is used for settlement, subject to checks for malfunction or technical error. If a game or platform malfunction affects a wager, the affected play may be declared void and the original stake may be restored where appropriate. A malfunction does not create a guaranteed win or additional entitlement.

• Winning returns are credited according to the accepted wager and applicable rules.
• A losing wager normally results in the loss of the stake placed on that wager.
• A void or cancelled wager is normally treated as if it was not placed, unless product rules state otherwise.
• Each-way, combination, multi, live and special bets may have additional settlement conditions.
• Dead heats, ties, ex aequo results and shared outcomes may be settled under the specific rules for that market.
• Any applicable taxes, fees or reporting obligations are handled in accordance with relevant law and account terms.

You should review your bet history and account balance after placing and settling a wager. A displayed balance or return may be provisional while a result, transaction or account review is being completed.

4. Account, payments and cancellations

Deposits, withdrawals and other account transactions are subject to the available payment methods, verification checks, transaction rules and applicable law. Funds may be held or a transaction may be delayed while identity, source of funds, account ownership or unusual activity is reviewed. We do not promise that every payment method will be available at all times.

Once accepted, a bet generally cannot be changed or cancelled by the player unless the relevant product expressly allows it. A cash-out, early settlement or similar feature may be offered for some bets but is not guaranteed to be available. Any displayed offer must be accepted before it expires and may be withdrawn or suspended because of market movement, event status, technical conditions or other applicable rules.

If a transaction, bet or account entry appears incorrect, you should notify Pistolo Casino as soon as possible. An investigation may require account records, payment information, screenshots or other reasonable evidence. We may correct an error, reverse an unauthorised transaction or adjust a balance where permitted by law and the applicable terms.

Account suspension and review

An account may be restricted, suspended or closed where there are concerns about age, identity, duplicate accounts, payment ownership, fraud, responsible gambling, prohibited use or compliance with these rules. During a review, access to betting or withdrawals may be limited. Any remaining balance will be handled in accordance with applicable law, verification requirements and the account terms.

5. Complaints, responsible gambling and rule changes

If you disagree with a result, settlement or account decision, raise the matter through the available customer support channel. Include your username or other account identifier, bet reference, relevant date and a description of the issue. Complaints are reviewed using available account and platform records. We may request further information to investigate fairly.

Pistolo Casino supports responsible gambling. Betting should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play, avoid betting with money needed for everyday expenses and never chase losses. You can use available account controls, limits, breaks or self-exclusion options where offered. If gambling is affecting your wellbeing, finances, relationships or daily activities, stop playing and seek independent support.

• Only gamble when you are calm and able to make considered decisions.
• Do not gamble while under the influence of alcohol or other substances.
• Do not borrow money or sell possessions to fund gambling.
• Take regular breaks and review your activity.
• Ask for help if you feel unable to control your gambling.

These Betting Rules may be updated when products, technology, legal requirements or operating practices change. The current version published on the website applies to new wagers from the time it takes effect, unless a different approach is required by law. You should review the rules regularly and before placing bets. If you do not understand a rule, do not place the wager until you have obtained clarification.